LawWare is hiring

Product Specialist (Full-Time)

Reports To: Client Success Manager 

Job Overview 

The Product Specialist plays a key role in delivering exceptional training, onboarding, and support to Clients, enabling them to get the most from the LawWare suite of products. This role combines hands-on project management, expert product knowledge, and excellent communication skills to help Clients improve practice efficiency and compliance. 

You will independently manage start-up projects and data migrations for a wide range of Clients from sole practitioners to large multi-user firms with complex data structures, while also developing and maintaining the LawWare Training Platform to drive continuous learning and Client success. 

Key Accountabilities 

• Service Excellence 
• Business Support 
• Innovation 
• Relationship Management 

Key Activities 

Service Excellence 

• Plan, schedule, and deliver Client start-ups, taking full ownership of each project and ensuring delivery aligns with LawWare’s standard procedures and project timelines. 
• Deliver engaging in-person and online training sessions covering all LawWare product features, modules, and integrations. 
• Build strong, trusted Client relationships, ensuring service levels consistently meet or exceed SLAs. 
• Configure Client databases, including user permissions and administrative settings. 
• Verify database integrity and connectivity following data conversions, ensuring system readiness before rollout. 
• Provide post-training follow-up and ongoing Client support as needed. 
• Prepare start-up proposals, documentation, and progress reports. 
• Provide timely and accurate responses to Client queries to ensure a smooth transition to LawWare. 
• Conduct training needs analyses for existing Clients when requested. 
• Develop, update, and maintain the LawWare Training Platform, ensuring materials are intuitive, accessible, and reflect current product functionality. 
• Remain up to date with Law Society regulations and ensure training content and guidance reflect compliance requirements.  

Business Support 

• Maintain expert-level knowledge of all LawWare software modules and apply this to enhance training delivery and materials. 
• Support the Helpdesk by sharing insights gained through training and Client interactions. 
• Provide overflow support during high-volume periods, handling first-line queries when required. 
• Create, update, and manage training materials and documentation in line with Client and product needs. 
• Contribute to the development of Client-facing resources and the Client Area on the LawWare website. 
• Assist with testing new software features, producing updated manuals, guides, and help documentation.  

Innovation 

• Continually identify and implement new approaches to online learning and Client education. 
• Design engaging, interactive learning solutions to improve the Client training experience. 
• Regularly review and refresh start-up materials to ensure accuracy, relevance, and quality. 
• Provide structured feedback and recommendations to influence future product development and Client experience improvements. 

Relationship Management 

• Actively participate in team meetings, sharing updates, insights, and recommendations. 
• Anticipate Client needs and provide proactive, value-driven solutions. 
• Build and maintain positive relationships across the LawWare team to ensure effective collaboration. 
• Foster an open, cooperative working culture within the organisation. 
• Understand LawWare’s wider business goals and contribute diplomatically to shared success. 
• Represent LawWare professionally and consistently as a trusted ambassador of the brand. 

Core Competencies 

• Planning & Organisation: Sets clear goals, prioritises effectively, and delivers to deadline. 
• Motivation: Demonstrates enthusiasm, ownership, and a results-driven attitude. 
• Judgement: Applies sound reasoning and data-driven decision-making. 
• Flexibility: Adapts to change and responds effectively to shifting priorities. 
• Communication: Communicates clearly, confidently, and professionally across all levels. 
• Teamwork: Works collaboratively to achieve shared objectives. 
• Initiative: Takes proactive action and develops practical solutions. 
• Technical / Professional Knowledge: Demonstrates in-depth product and domain expertise. 

Remuneration 

£30,000+ (dependent on experience) 
Plus travel expenses, car allowance, pension, and standard holiday entitlement. 

Project Manager (Full-Time – Initial 12 month contract)

Reports To: Client Success Manager / Head of Operations 

Job Overview 

The Project Manager is responsible for overseeing the successful delivery of LawWare implementation and data migration projects from initiation through to completion. This role ensures that all Client projects are delivered on time, within scope, and to the highest quality standards. 

Acting as the primary point of contact for Clients, the Project Manager coordinates cross-functional activities between Clients,  Product Specialists, Software Trainers and Support teams to ensure seamless onboarding and system adoption. The role also contributes to continuous improvement across project management processes, tools, and templates, supporting LawWare’s commitment to exceptional service and operational excellence. 

Key Accountabilities 

• Project Delivery 
• Client Management 
• Risk & Governance 
• Continuous Improvement 
• Collaboration & Leadership

Key Activities 

Project Delivery 

• Plan, coordinate, and manage the delivery of LawWare start-up and migration projects, ensuring adherence to agreed timelines, budgets, and scope. 
• Develop detailed project plans and monitor progress against milestones, proactively identifying and resolving issues or delays. 
• Lead project kick-off meetings, defining objectives, deliverables, and success criteria in collaboration with Clients and internal teams. 
• Oversee data migration processes, coordinating with technical teams to ensure accuracy, integrity, and readiness for go-live. 
• Manage multiple concurrent projects of varying complexity and size, balancing competing priorities effectively. 
• Ensure project documentation, reports, and post-implementation reviews are completed accurately and maintained within LawWare’s project management systems. 

Client Management 

• Serve as the main point of contact for Clients throughout the project lifecycle, ensuring clear and consistent communication. 
• Build and maintain strong Client relationships, managing expectations and ensuring satisfaction at every stage. 
• Facilitate effective handovers between project phases (e.g., implementation to support). 
• Provide guidance to Clients on best practices for system adoption, process optimisation, and data management. 
• Identify opportunities to enhance Client engagement and overall experience. 

Risk & Governance 

• Apply LawWare’s Standard Operating Procedures to all projects. 
• Monitor project risks and issues, maintaining a clear log and implementing effective mitigation plans. 
• Escalate potential risks, dependencies, or resourcing constraints promptly to the Client Success Manager or relevant stakeholders. 
• Ensure compliance with Law Society and industry standards where applicable. 

Continuous Improvement 

• Review and refine project management workflows, tools, and templates to improve delivery efficiency and quality. 
• Contribute to the development of the LawWare Training Platform and Client onboarding resources by sharing project insights and lessons learned. 

Collaboration 

• Work closely with Product Specialists, and Support teams to coordinate project deliverables and resolve Client issues. 
• Participate actively in team meetings contributing insights and improvement ideas. 
• Represent LawWare professionally and consistently as a trusted ambassador of the brand. 

Core Competencies 

• Project Planning & Execution: Manages complex projects efficiently, from initiation to closure. 
• Stakeholder Management: Builds strong, trust-based relationships with Clients and internal teams. 
• Communication: Communicates clearly, confidently, and professionally at all levels. 
• Problem Solving: Identifies challenges early and implements practical, effective solutions. 
• Organisation: Manages time and competing priorities effectively, maintaining attention to detail. 
• Leadership: Demonstrates accountability, initiative, and the ability to meet targets as part of a team. 
• Technical Understanding: Maintains a solid understanding of LawWare software and data migration principles. 
• Adaptability: Responds positively to change and evolving business requirements. 

Experience & Qualifications 

• Proven experience managing software implementation or data migration projects, ideally within professional services or legal technology sectors. 
• Strong understanding of project management methodologies. 
• Excellent communication, organisational, and stakeholder management skills. 
• Experience working directly with Clients in a technology or legal environment. 
• Familiarity with CRM or case management systems advantageous. 
• Previous Cash Accounts experience within the legal industry 

Remuneration 

£30,000–£37,000 (dependent on experience) 
Pension, and standard holiday entitlement. 

Software Trainer – LawWare (Full-Time)

Reports To: Client Success Manager 

Job Overview 

The LawWare Software Trainer is responsible for delivering high-quality training and support to Clients, helping them unlock the full potential of the LawWare platform. This role focuses on empowering legal professionals to use LawWare effectively, improving their operational efficiency, compliance, and client service. 

You will design and deliver engaging in-person and virtual training sessions, provide tailored onboarding support for new Clients, and contribute to the continuous development of LawWare’s online training resources. Working closely with the Client Success, Development, and Support teams, you’ll ensure every Client receives a first-class learning experience. 

Key Accountabilities 

• Client Training & Onboarding 
• Service Excellence & Support 
• Training Content Development 
• Continuous Improvement & Collaboration 

Key Responsibilities 

Client Training & Onboarding 

• Deliver comprehensive training sessions to new and existing Clients, both remotely and on-site. 
• Tailor training programmes to suit different firm sizes, structures, and user roles. 
• Guide Clients through system setup, user access, permissions, and key software workflows. 
• Support data migration activities by validating data integrity and assisting with readiness checks. 
• Provide clear, engaging demonstrations of LawWare features, integrations, and best practices. 
• Conduct follow-up sessions to assess Client adoption and address additional learning needs. 

Service Excellence & Support 

• Maintain excellent Client relationships, ensuring satisfaction with all training and support interactions. 
• Respond promptly and professionally to Client queries and requests for guidance. 
• Collaborate with the Helpdesk team to share insights that improve Client support and self-service tools. 
• Ensure training delivery aligns with LawWare’s service standards, SLAs, and brand values.

Training Content Development 

• Create, update, and maintain training materials including user guides, video tutorials, and e-learning modules. 
• Contribute to the ongoing development of the LawWare Training Platform, ensuring it remains intuitive and accessible. 
• Ensure all content accurately reflects current software versions, features, and Law Society requirements. 
• Assist with testing new features and preparing updated learning materials ahead of release. 

Continuous Improvement & Collaboration 

• Stay informed on legal technology trends, regulatory changes, and learning best practices. 
• Proactively suggest improvements to training delivery methods and materials. 
• Work collaboratively with the Client Success, Support, and Development teams to enhance Client experience. 
• Represent LawWare professionally, acting as a trusted advisor and ambassador for the brand. 

Core Competencies 

• Communication: Engages clearly and confidently with Clients of all levels. 
• Training Delivery: Designs and delivers effective, learner-focused sessions. 
• Technical Knowledge: Demonstrates strong understanding of LawWare software and integrations. 
• Client Focus: Anticipates Client needs and delivers exceptional service. 
• Planning & Organisation: Manages multiple training projects efficiently and meets deadlines. 
• Teamwork: Collaborates effectively across departments. 
• Adaptability: Adjusts approach to different audiences, technologies, and learning styles. 
• Initiative: Proactively identifies opportunities to improve Client learning and satisfaction. 

Qualifications & Experience 

• Previous experience delivering software or systems training, ideally within professional services or legal environments. 
• Cash Accounting experience within the legal industry 
• Strong understanding of software systems, databases, or practice management solutions. 
• Confident presenter with excellent communication and facilitation skills. 
• Experience in developing training materials or online learning content (desirable). 
• A proactive, client-focused approach with high attention to detail. 

Remuneration 

£27,000 – £32,000 (depending on experience) 
Plus travel expenses, car allowance, pension, and standard holiday entitlement.