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LawWare – New members of staff - June 2008 LawWare are delighted to welcome 2 new members of staff to further
bolster our capabilities:-
LawWare the pace of change - May 2008 Commentary by “ The advent of ever more powerful equipment forms a
platform for increasingly more sophisticated software such as Windows Vista and
Office 2007 (and LawWare Enterprise) and keeping up with these rapid changes is
a challenge that we are used to. With the pace of change in today’s business world and the levels of risk
management, the need to access information quickly and comprehensively is
increasingly vital, hence the development of the new LawWare Portal Page and
the enhancements to the LawWare KPI Notifications. To facilitate our ability to develop and deliver an ever evolving
product as rich as LawWare Enterprise, I am delighted to welcome on board Here’s to meeting the challenge of the exciting times ahead for us all.” LawWare User Group Conference - November 2007 Wow, what a blast that was! Nearly 60
delegates attended. This was the first time we had been ‘out of the office’ for
many years and the Dunblane Hydro proved to be a brilliant venue. We had a
number of speakers in the morning – Brian O’Neill (The Styles Bank) proved that with a
bit of software magic in MS Word he can produce a whole set of styles that are
ready to run and completely up-to-date for your Conveyancing delight (and he is
working on Court and Executry styles). Garry After
a super lunch, we hit the ground running with an interactive session that had
the group split into 7 teams and brainstorming; then presenting their findings
to the other teams and afterwards everyone voted for a winner. For the record;
the winning team comprised - There
were also some LawWare awards/prize-winners in the categories of; Super-User of
the Year – The important thing is what the
delegates thought and these were some comments - "We really enjoyed the
conference and learning from other users and speakers" "Yet again another informative
meeting" "A quick note to say thank
you for a great day yesterday. Lots of good ideas and good company." "Many
thanks for an excellent day. Both "I
thoroughly enjoyed today's event, the range of speakers and time allocated was
spot on." "Enjoyed
the event and found it stimulating." LawWare and Millar & Bryce deliver OnLine interface - May 2007 LawWare and Millar
& Bryce are delighted to announce the immediate availability of LawWare’s
new File Online facility that passes common client and practice information
between LawWare’s This
is the first delivery of this kind of Internet-based System to System Interface
(ISSI), where information held in LawWare Enterprise is now passed to MBOnLine
with a single mouse click; immediately dispensing with the need to manually
fill in those fields within MBOnLine with the same information that an operator
has already entered into their LawWare Enterprise system. Warren Wander,
Managing Director of LawWare Ltd, says “this
is a great example of how two leading service providers can co-operate in a
truly useful fashion for the benefit of law firm staff and clients - by
supporting the passing of common data between complimentary systems. Working
with Millar & Bryce has been easy and I am delighted that Millar &
Bryce selected LawWare as an early partner, and the fact that LawWare are the
very first software supplier to deliver this to Scottish law firms is testament
to our good design; we created Enterprise to be Internet-enabled and now we can
prove that it is.” David
Nicoll, Managing Director of Millar & Bryce Ltd says “An increasing number of firms are realising
the benefits of case management software. Millar & Bryce are delighted to
be working with LawWare to satisfy the need for integrated systems. LawWare has
developed a very efficient interface to enable seamless flow of information
between LawWare Enterprise and MBOnLine.” Simon Greig, Sales
Manager at LawWare comments, “The seminar programme that we commenced at the
beginning of this year is entitled ‘2007 – Going On-line’ as we recognised that
2007 would be a landmark year in bringing practitioners and IT much closer
together via the influence of the Internet and I am thrilled that this is now a
reality. I am also excited by the plans to develop the LawWare delivers in Inverness - March 2007 In September last year LawWare
and Inverness-based firm South Forrest entered into an agreement for the supply
a new cash accounting and management reporting system. This has now been
successfully completed. South Forrest is a long
established 7 Partner firm providing general legal services over all areas,
excluding criminal work. This was one of those ‘slightly
more complex’ contracts than the norm. South Forrest were using an English system and the Partners vividly
recalled the previous changeover as ‘very stressful’, so there was some
trepidation involved. However with the assistance of long time legal expert
Harry Usher, LawWare were able to extract and convert the data without
difficulty. The software and converted data were installed on South Forrest’s
server in November and LawWare Training Manager, Indeed, Joint Cashroom Partner –
Alan McDonald says “the previous
experience of changing was very stressful, however in the event it went so
smoothly that the staff quickly expressed their satisfaction in the use and
confidence in the system. I am particularly impressed that it integrates with MS
Word as this makes the Reporting and Cash Accounts significantly easier for all
concerned.” Simon Greig, Sales Manager at
LawWare comments, “Right from the outset
South Forrest knew exactly what they wanted and investigated a number of
possible alternative systems. We were able to demonstrate how both LawWare
Classic and LawWare Enterprise would meet their requirements. In the end, South
Forrest preferred LawWare Enterprise and it is very pleasing to hear that our new client is pleased with their new
system and the service that goes with it. We try hard as a team to make the
process as smooth and painless as possible by understanding our client’s
requirements, setting the right level of expectations and delivering these. The
LawWare team have done a great job in initially implementing and now supporting
South Forrest. South Forrest’s focussed approach has rewarded them with
confident staff that have a positive attitude towards
IT, which will encourage them to look to achieve more from their system in the
future”. We will leave the last word to IT Partner Martin Smith when asked to sum up the relationship with LawWare, “It’s very good; LawWare’s staff are friendly and there is a mutual goodwill to continue to develop the system”. LawWare Adds new dimension to Fee Earner Support - February 2007 LawWare
Ltd is pleased to announce a new business partnership with FWBS Ltd. Both
companies’ flagship software products - LawWare Enterprise and FWBS’ OMS Matter
Centre - have been integrated to provide Scottish law firms with unprecedented
levels of Fee Earner support together with Cashroom financials and
compliance. In many
organisations today, client and transaction related information is typically
scattered throughout a firm, forcing the professionals to painstakingly activate
multiple, disconnected applications: tracking down emails in Microsoft Outlook,
finding files in their document management systems, locating finance data in
billing systems, and viewing deadlines & activities in a myriad of
disconnected systems. FWBS OMS Matter Centre overcomes these challenges by
providing professionals and their support staff with a comprehensive view of
their clients, jobs, and workloads. This central approach supports how
professionals actually work by contextually organising tasks and information
around work items, letting them easily view, share, manage, and act on
information, seamlessly immersed inside the familiarity of Microsoft
Office. LawWare’s New - Notification Alerts of KPI's - October 2006 LawWare Ltd are pleased to announce the immediate availability of our new staff alerts software. This comprises a wealth of business criteria that a member of staff can select for the LawWare Enterprise system to automatically monitor itself on his or her behalf, and advise them of the status of this monitoring on a daily (or more frequent) basis. “The idea of this automatic monitoring
service came from our
client base” says Warren Wander (Managing Director).
“Initially we were getting
requests from different clients for reports and enquiry screens that
they could
use to check particular items (what we have termed as Key Performance
Indicators or KPI’s). We realised that these were all variants of
common themes
and that we could put these altogether in a configurable fashion and
let
various members of staff choose what they wanted Partners and Staff can be confident that as soon as a threshold or trigger is breached that they will be alerted to this immediately. After all an issue nipped in the bud, is far easier to deal with than one not picked up until several weeks later. Firms can be confident that exposure to risk is dramatically reduced. The firm’s clients can just be confident. The best news of all is that LawWare are
delivering Notification
Alerts as a standard part of LawWare delivers in Dumfries & Galloway - August 2006 In April this year LawWare and Annan-based
firm Harper Robertson & Shannon entered into an agreement for the
supply a new practice management system. This has now been successfully
completed. At the outset this was a slightly more
complex contract than usual. Harper Robertson & Shannon were using
an English system from AIM and this represented a technical challenge
when it came to the electronic conversion of the existing data. However
with the assistance of long time legal expert Harry Usher, LawWare were
able to extract and convert the data without too much difficulty. The
software and converted data were installed on Harper Robertson &
Shannon’s Server in June and LawWare Training Manager, Melissa
Blackwood spent a couple of days on site assisting and training staff. Melissa’s background is in cashrooms,
having worked previously at Drummond Miller and Brodies, and this was
put to good effect as Janet Priestley, Cashier at Harper Robertson
& Shannon takes up. “The
change over from AIM to LawWare was
completed with very little disruption. We found 2 days training
adequate and find the system simple to use. Overall we are happy with
the new system and have found very few teething problems”. Indeed, Partner - Alan Robertson also says
“The clarity of the reports simplifies analysis. Posting
information is much easier and quicker. To me its not rocket science,
we just like it and non-technical people like me can get the hang of it
- that said I haven't got a clue how it all works so its good to see
that the support service is A1”. Simon Greig, Sales Manager at LawWare comments, “At the end of the day it’s gratifying that our clients are pleased to state that they are happy with their new system. We try hard to make the process as smooth and painless as possible by understanding our client’s requirements, setting the right level of expectations and delivering these. We have done a good job at Harper Robertson & Shannon and this gives them confidence and engenders a positive attitude towards IT, which will encourage them to look to achieve more from their system in the future”. We will leave the last word to Janet,
“we are happy to recommend
LawWare to other solicitors”. New LawWare Business Partner - July 2006 LawWare are pleased to announce the awarding
of business partner status to BMC Solutions based in Galashiels. BMC
Solutions are a well established company serving the Borders area and
are part of the Border Marketing Company (BMC). BMC and BMC Solutions
are well known as the creative and technical expertise behind the
Borders Solicitors Property Centre website and property guide. BMC Solutions already look after the IT
systems of number of important LawWare clients and the two
organisations have many attributes in common. Warren Wander, Managing Director of LawWare
comments "The introduction of the LawWare Business Partner Programme is
in part a recognition of the important role that hardware/networking
companies play in keeping LawWare clients operating and happy. With the
ever increasing level of technical knowledge required to maintain high
standards of client service, we are appreciative of BMC Solutions
commitment to training and education. The LawWare Business Partner
Programme augments this knowledge further by providing specialised
additional training for BMC Solutions staff, to help them and our joint
clients achieve optimum levels of client service." The LawWare Business Partner Programe This unique programme consists of a range of
marketing and training initiatives designed to raise the capability of
a LawWare Business Partner. The Business Partner's staff receive
special training courses covering the range of LawWare (software)
Editions (Enterprise, Classic & Express). Training covers the
technical requirements of each Edition, installation procedures,
upgrade procedures, and re-installment processes. Following these
courses, the Business Partner's staff can provide the highest level of
advice, guidance and care available to law firms using or considering
using LawWare Software. Law firms will still be supported directly by
LawWare regarding any operational support and will still purchase
software licences, support and update services directly from LawWare,
and be assured that their local LawWare Business Partner has all
the skills available to maintain and upgrade their IT infrastructure. For more information please visit the
Business Partner sections which is accessible by clicking on the
Business Partner logo on the Home Page of this web site or Click Here
The LawWare User group meeting was held on 13th June within our offices in central Edinburgh. We were pleased to welcome over 30 delegates from 24 Firms. There were two parts to the meeting – in the morning LawWare provided updates regarding what had developed since the last meeting and where we are today. In the afternoon there was a User Forum that raised and discussed a variety of issues. LawWare Today – Warren Wander kicked off the day by welcoming everyone and outlining the agenda. He introduced everyone to the LawWare Team (Scott Beard, Melissa Blackwood and Simon Greig) and then Simon Greig introduced the new Client Reward Scheme. This scheme is designed to reward our clients for their assistance in recommending LawWare and supporting our aim of spreading the good word, if you would like more details please let us know. Warren then returned to review the current state of LawWare Enterprise from the cashroom perspective. After a short break, Simon returned to preview our thinking behind the current development effort of the Fee Earner productivity tools in Enterprise and Warren provided a hands-on demonstration of these. Warren continued afterwards with an update from the LawWare Support Desk User Forum – The User Forum was led by the User Group Chairman - Alastair Hart, who invited Warren to stay with the delegates and participate in the discussions. These were wide-ranging and there isn’t enough space here to do any justice to them, we did take some notes and these have been issued to all delegates, if you would like a copy please let us know.
Enterprise takes aim in Dumfries & Galloway - April 2006 Harper Robertson & Shannon, Solicitors and Estate Agents, and LawWare Ltd are delighted to announce an agreement to migrate Harper Robertson & Shannon’s practice management system from AIM Evolution Client/Server to LawWare Enterprise Edition. Harper Robertson & Shannon are located in Annan and serve a widespread community based in Southern Dumfries and Galloway. Alan Robertson, Partner, describes the firm as "a small country firm catering for the legal needs of a rural community". We fit into the category of ‘family lawyers’ who deal with a wide range of legal business. We have been updating our IT infrastructure over the course of the last year and we wanted a software solution that would assist the Partners and Cashroom staff to streamline our accounting and compliance processes, improve control and speed the flow of information. LawWare Enterprise achieves all of these and more, and we are looking forward to working with Warren and his team.” Harper Robertson & Shannon have been running AIM’s Evolution Client/Server software for a number of years. After taking advice from their local IT experts, Alchemist Technologies, Harper Robertson & Shannon selected LawWare as their new supplier of accounting and compliance software. LawWare are supplying their Enterprise Edition system and a range of supporting services including the electronic transfer of data from the Evolution system directly into Enterprise. LawWare’s Managing Director, Warren Wander commented “we are very pleased to have been selected to supply and support Harper Robertson & Shannon’s new practice management system, and are certain that LawWare Enterprise will quickly deliver the benefits that both parties have identified. LawWare has had considerable success in the south west of Scotland and much of this is based on the robust nature of our software and its comprehensive compliance with the rules and regulations of the Law Society of Scotland.” New Estate Agency Workflow - April 2006 LawWare Ltd is pleased to advise that a new addition to the workflow system is now available. Dealing with many of the specific aspects of estate agency, this new workflow will guide all staff to employ a measured and flexible method of applying a firm’s processes when it comes to client communications, standard forms and letters, 3rd party communications, setting reminders and monitoring the tasks that are required to be performed; in order to achieve that successful sale and a happy client. Delivered free of charge with every new installation of LawWare Workflow Management module, this application will enable firms to achieve a fast-track to a real return on their investment, by starting to use a practical application straight away and have something that can be used as a template to learn the workflow system and develop new caseplans. For more information please contact us … LawWare Express to Tayside - March 2006 Dundee firm – The Chamber Practice – have embarked on a new level of accounting and compliance control. When the firm’s Principal, Scott Campbell, formed the conveyancing and estate agency firm he decided to commence with a manual system, until the volumes of business dictated that a computerised system would be required. Once The Chamber Practice hit this stage it was to LawWare that they turned for a solution that would assist the step up to improved control. Scott takes up the story, “Having got to the stage where my Cashier needed the support of a cash accounting package I spoke to other firms in the town. I had good reports about LawWare and approached them. We decided to buy a new PC at the same time and LawWare was up and running very quickly and we went Live on the first day the LawWare trainer visited us. The software is good and my Cashier is enjoying it. I am happy with my investment and the back-up and support is good also”. LawWare’s Managing Director – Warren Wander – is happy that the choice of solutions that LawWare offers to firms means it is easy to respond when a customer knows exactly what they require. “Scott was very clear about his requirement and we were able to quickly explain why LawWare Express was the system to go with. Our Training Manager, Melissa Blackwood, was able to rapidly organise the training and data take-on with the Cashier at The Chamber Practice as we have a lot of experience and understanding of the needs of the smaller firm, and in the process of moving from a manual system to a computerised one. Melissa’s previous experience working in two Edinburgh firms Cashrooms means she communicates very effectively at the Cashier level and brings the highest level of knowledge and, just as importantly, confidence to the implementation project”. In conclusion Warren adds “We are very happy to be supporting The Chamber Practice and we look forward to a long association with Scott and his team”. New Web Site launched - March 2006 After a long time in gestation LawWare’s brand new website is launched. Having undergone a complete re-design and been re-written from scratch this fresh and modern site brings a new level of finesse and elegance to what can often be a lacklustre experience for the Internet surfer. www.lawware.co.uk has information about LawWare Ltd, Software products, Support services as well as News and User Downloads. LawWare’s Managing Director, Warren Wander, commented “it’s been a while coming but now that it’s here I am sure you will find it worth the wait. We have tried hard to cover all the basics in this initial release of the Site and welcome comments and feedback from customers and other contacts alike”. New Win – LawWare Express - January 2006 A brand new firm has set-up shop in Eyemouth. Previously the branch office of another firm - the enterprising duo of William Muir and Derek Devine have formed the firm of Wood & Muir. As the only firm in the Borders fishing town they will serve a picturesque area including Coldingham, St Abbs, Ayton, Burnmouth and Chirnside helping local people and companies with all aspects associated with general chamber work. Wood & Muir have selected LawWare Express to begin recording their accounts and monitoring their compliance with the Law Society of Scotland rules and regulations. Merger News – LawWare Enterprise - November 2005 New St Andrew’s firm Murray Donald Drummond Cook have selected LawWare Enterprise as the new firm’s Practice Management system. The new practice was formed at the end of 2005 by the merger of two of North-East Fife’s most prominent firms – Murray Donald & Caithness and Drummond Cook & Macintosh. This conjoining creates a veritable powerhouse of knowledge and capability unprecedented in East Fife and the Partners are determined to mix modern technology with their traditional principles to offer business and personal clients new levels of legal expertise and client care. What’s going on ……… in Orkney - October 2005 Over the course of last year we seemed to attract a high proportion of Orcadian firms onboard. We welcomed Nicolsons, J E P Robertson & Son and The Herd Practice, who are all now processing away on their LawWare Classic systems. This brings our number up to an astonishing 5 out of the 6 firms on the island and LawWare Managing Director Warren Wander says “we are very proud that the outstanding stability and reliability of LawWare means that these geographically remote firms can readily access our modern system. Similarly the widespread take up of Broadband Internet, coupled with our Remote Support services, allows our helpdesk to support the users desktops as easily in Kirkwall and Stromness - as in Edinburgh and Glasgow”. Despite his name Warren isn’t often to be found wandering the numerous islands that form this northern archipelago laptop in hand, because LawWare can demonstrate their software directly to anyone who has an Internet connection and a telephone – no matter where they are, or which island they are on.
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